Terms and Conditions

Please Read Carefully

Reserving or participating in any travel services offered by Egypt Direct Tours. (Authorized to do business as Kemet Egypt Travel) acting as a travel agency based in Egypt in the distribution of products packaged, activities, etc..... (hereinafter "The Company", “we”, “us”) constitutes a contractual agreement between the participant (“you") and The Company is an acknowledgment that you have read, understand, and agree to be bound by these Terms & Conditions ("Terms") and any other applicable waivers (see "Waivers" section) for your trip. You must be at least 18 years of age to make a reservation. In all cases, the person making the reservation represents and warrants that all participants have consented to, accepted, and agreed to be bound by these Terms. The Company (and the tour provider if applicable) reserves the right to update or amend these Terms at any time before you make a reservation. The Terms as listed online when completing a reservation are those that control except to the extent the Terms are superseded by applicable law.

Any payment made to The Company shall constitute full acceptance of these Terms. 


Group Reservations
Additional Terms & Conditions apply to Group reservations (being a reservation with 8 or more participants). The Company provides these Group Reservation Terms & Conditions when the Group reservation is made or upon request. For group reservations please call us at Egypt: +201226594928 or email us at info@egyptdirect.co 



Deposit, Payments, Confirmation & Invoicing

Pricing & Price Guarantee
Prices shown are per person, based on two people sharing a room. Prices do not include airfares, except were noted on specific itineraries, and are subject to change without notice. Pricing for trips and services is set by Egypt Direct Tours and is subject to change at any time before receipt of the full deposit. Once processes payment for services of the full balance, the price is guaranteed not to increase unless you amend your reservation *(see Errors & Omissions).

Deposit to Hold Space
At the time of reservation, a non-refundable, non-transferable, per person, per trip deposit is required. The deposit amount is dependent upon the trip and services booked. See the information below.


Full Payment
Full payment is required by the final payment date. The final payment date is dependent upon the trip and services booked. See section “Deposit Amounts, Final Payment Dates, & Cancellation Fee Schedules” below.

If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation, will be canceled, and your deposit and airfare will be forfeited.

Reservations made after the final payment date require full payment at the time of reservation and will include any late reservation fees.

Ways to Pay
The Company accepts payment by credit and debit card or a bank transfer.

Confirmation
Your reservation is confirmed when your initial deposit payment is processed. Your invoice, when documented as payment received, is a confirmation of services on the reservation.

Accuracy of Invoice Details
You are responsible for providing and verifying full, complete, and accurate information for all participants and services at the time of reservation. Under no circumstances is The Company liable for any errors or omissions in the information provided by you to complete the reservation. If you do not notify The Company of any error within 5 days of making the reservation, you are solely responsible for all fees assessed due to incomplete, erroneous, or inaccurate details.

Errors & Omissions
*In the event the price listed, quoted, or confirmed is incorrect due to a system error, human error, or other error, The Company reserves the right to correct the price and re-invoice you at the correct price.

Deposit Amounts
Deposit amounts listed below are per person and do not include any deposit or final payment amounts for additional international airfare. Deposits are always non-refundable.

Final Payment Dates
Final payment dates are determined on days before the commencement of services. Reservations not paid in full by the final payment date will be canceled and the deposit will be retained. 

Cancellation Fee Schedule
Cancellation fees are calculated based on the days before the commencement of services in which notification of trip cancellation is received. All services on the reservation are subject to these cancellation fees and are always non-refundable.

Cancellation Fees: (% of total price)

Standard policy for Daily tours:
To receive a full refund, travelers may cancel up to 24 hours before the experience start date in the local time zone.
 No refunds will be given after that period.

Standard policy for Packages:
  • If you cancel 66+ days before departure, there is no cancellation fee
  • If you cancel between 65- 61 days before departure, then there is a 50% cancellation fee.
  • If you cancel between 60 and 0 days before departure there is a 100% cancellation fee.

After the Final Payment Date
Any change to a participant’s name, trip date, or itinerary after the final payment date is treated as a full cancellation and new reservation. All cancellation fees apply in these instances. All other revisions apply the same revision fee as above.

Participation Eligibility & Reductions
The minimum age to participate in any Egypt Direct Tours service is 5 years of age unless otherwise specified in the information below. An adult must accompany participants under 18 years of age (“minors”) on all services, including the sharing of accommodations. You are responsible for the behavior, security, and supervision of all minors on your reservation.


Restrictions & Minimum Age 
1. Trips that include Water Park or Diving:12 years
2. Trips that include Camping or Safari: 08 years
Cancellations & Refunds

Participant Cancellations
You may cancel your reservation by notifying The Company Calculation of cancellation fee amounts includes all services and fees on the invoice based on the number of days before departure by which we receive the notification. See the information above.


Cancellation and Change by The Company 

Cancellations
To the extent permitted by applicable law, The Company, if applicable, reserves the right to cancel, change, or reschedule any trip departure for any reason, including insufficient demand, strikes, lockouts, riots, stoppage of labor, or Force Majeure Event (see under "Unavoidable & Extraordinary Circumstances" section).
 
In the event of a cancellation by The Company, before departure for reasons excluding Force Majeure (see section “Unavoidable and extraordinary Circumstances”), The Company, on behalf of the tour provider if applicable, will try, at your discretion, to rebook the same trip with a different departure date, or a similar trip, but there is no guarantee of availability. The Company, if applicable, will refund the difference in price if the alternate is lower. You are responsible for additional costs if the alternate is higher. If this rebooking option is not acceptable to you The Company’s only responsibility is refunding you the amounts paid by you for the reservation. The Company will not refund any administration or amendment fees paid.
 
In the event of a cancellation by The Company (on behalf of or by the tour provider if applicable) before departure or during your trip for conditions under Force Majeure (see section "Unavoidable & Extraordinary Circumstances"), The Company (on behalf of the tour provider if applicable) will provide you with a refund for the portion of the trip that is impacted.  

The Company is not liable or responsible for any arrangements made independently of The Company. The Company assumes no responsibility for costs or fees you incur for independent arrangements not booked through The Company, inclusive of, but not limited to, airline, hotel, excursion, and travel protection-related charges.

Change
The Company can change your trip price after you’ve booked, only in certain circumstances:

Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes, or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.


The Company) will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your trip, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this increases equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another trip if we can offer one (we will refund any price difference if the alternative is of a lower value), or canceling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.


Should the price of your trip go down due to the cost changes mentioned above, then any refund will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.


The Company can make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, and changes of carriers.
 
Where we are forced to make significant alterations to any of the main characteristics of the arrangements you can accept the change offered, cancel free of charge, and receive a refund or book an available alternative holiday of a similar standard. Again, the Company will refund the difference in price if the alternative is lower and you are responsible for an additional cost if the alternative is higher. Please see our `Significant Change' Section for a non-exhausted list of examples of what is classed as a significant change, details of any compensation that may be payable, and further terms that apply in the event of a significant change.


Refunds
Any request for refunds is subject to these Terms and subject to approval from the tour provider if applicable.


Airport Transfers
Airport transfers are complimentary and available 24/7

Private Touring
Changes made on route at your discretion to tour features, timings, or tour services (e.g. meals, included sightseeing, etc.) are not refundable nor exchangeable for other services.

Unused Services
No refunds will be issued for unused services (late arrivals, temporary absences from your trip, or early departures), for unused transportation where group activity tickets are involved, or for voluntary modifications made by you.

Subject To Change Itineraries
The Company will notify you via email when the final itinerary is available for departures advertised as "subject to itinerary modifications".

Unavoidable And Extraordinary Circumstances 
To the extent permitted by applicable law, in the event of a Force Majeure Event ( as defined below) The company, if applicable shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind due to any unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The Company (and/or the tour provider if applicable) assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an Act of God or any other condition outside The Company's control (Force Majeure Event) including without limitation.


• Fire • Landslides • Volcanic eruption • Inclement weather • Environmental pollution or contamination • Earthquake • Low or high water levels • Flood • Water or power shortages or failures • Tropical storms or hurricanes • Riots or civil commissions or disturbances or any other acts of similar nature • Sabotage • Strikes of labour disruptions • Arrests • Restraint of rulers or peoples • Expropriations • Acts of terrorism • War • Insurrection • Quarantine restrictions • Government health advisories or warnings or alerts of any kind of nature, including, but not limited to, warnings or regulations due to an epidemic/pandemic • Government seizures • Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization • Damages to its facilities or the travel supplier and its facilities • Or any other unforeseen circumstances or any other factors unforeseen the company or the tour provider if applicable, that adversely affects or hampers its ability to fulfil any of its contractual conditions• Unforeseen consequences of Brexit.


If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible, of an equivalent category, for a maximum of three nights. The limit does not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
  
Special Needs & Participation Requirements
Any special requirements or disabilities must be disclosed to The Company at the time of reservation, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant. If The Company or the tour provider if applicable have not received disclosure of requirements or disabilities that require reasonable accommodations for accessibility, and/or if your participation poses a threat to the safety or health of self or others, The Company or the tour provider if applicable may be unable to accommodate you for part or all of the Tour, Cruise or any services provided in connection with the trip.


Suitability & Accessibility
Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces and may include staircases, paths, walkways, or locations that are narrow or inaccessible or of limited accessibility by wheelchair. You are responsible for assessing if the itinerary is suitable for all participants on the reservation. We recommend you contact The Company before making a reservation to determine what reasonable assistance might be available. The Company (or the tour provider if applicable) will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases. No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group, if conditions requiring assistance are not known to the Company at the time of reservation or when reasonably known by the participant.

Personal Services
The Company does not provide personal services or individual assistants to trip participants. Our staff and the Service Providers are not required or trained to assist with personal tasks. This includes eating, dressing, toileting, lifting or pushing a wheelchair, walking, getting on or off transportation, or other personal needs. If you need such assistance, we strongly recommend you have a physically able companion accompany you.

Wheelchairs
You must notify us at the time of reservation if you are traveling with a wheelchair, if the need for a wheelchair arises after the reservation, then as soon as the need is known. Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. You must be able to walk up/down steps (for moto coaches) and walk on ramps without a wheelchair or walker for cruises. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces and may include staircases, paths, walkways, or locations that are narrow or inaccessible or of limited accessibility by wheelchair. You are responsible for assessing if the itinerary is suitable for all participants on the reservation. The Company (on behalf of the tour provider if applicable) will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases.

The Company on behalf may allow collapsible wheelchairs that fit within the restrictions (1030mm/40.55" length x 555mm/21.85" width) when traveling with a wheelchair is disclosed to The Company. You are responsible for storage (e.g. in your room) and maintenance of any permissible weather.

No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group, if conditions requiring assistance are not known to the Company at the time of reservation or when reasonably known by the participant.


Motorized Scooters
Motorized scooters are not permitted and cannot be accommodated on services provided by The Company (on behalf of the tour provider if applicable). If you arrive with a motorized scooter, you will be responsible for its alternate transportation arrangements to your end destination at your expense. We require notice at the time of reservation to arrange services or if the need for such services arises after reservation, as soon as the need is known.

Authority to Remove or Refuse Participants
In the sole discretion of The Company, the tour provider or the Ship’s Operator or Captain, The Company and/or the tour provider if applicable may refuse transport to you or may require you to leave the tour or disembark if it is reasonably believed that you
  • are dangerous to others or yourself;
  • have engaged in, are engaged in, or are threatening to engage in behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other participants, suppliers (including Service Providers), the tour provider, the Company representatives, or crew members, including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene;
  • have failed or refused to follow, or are failing or refusing to follow The Companies or the tour providers rules and procedures or the instructions of The Company, the tour provider, its representatives, or the captain or the crew members.
In the event you are removed, you may be left at any city, port, or place the motorcoach stops at or the ship calls without any liability to The Company, the tour provider, or its representatives. The Company (on behalf of the tour provider if applicable) shall not be required to refund any portion of the fare paid by you if you are removed under this section.

In the event you are removed, The Company, or the tour provider will not be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by you. The Company and the tour provider if applicable shall be entitled to recover from you any costs or expenses incurred by The Company, the tour provider or its representatives, or the crewmembers in your removal or the exercise or enforcement of this clause.


Information Required for Reservation & Travel
As a condition of reservation, you must provide the information requested by The Company and/or the tour provider if applicable along with your initial payment. The Company and/or the tour provider if applicable reserve the right to cancel your reservation and all services, and retain all related cancellation fees if your information is incomplete or inaccurate. Your data security for your reservation is used to process your services with our Service Providers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of the United Kingdom. This may include requirements to pass details to Service Providers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.

By making a reservation via The Company
  • you consent to The Company storing, using, and transferring this data to other third parties (including third parties outside your home country) for the purposes as stated above
  • you indemnify and hold harmless The Company and its affiliates in respect of The Company for storing, using, and transferring this data as described above.

Information Required
  • Full name as per government-issued ID with which you will travel
  • Address
  • Date of birth
  • Full passport details
  • Email address
  • Credit card information
  • Disabilities
  • Medical conditions
  • Dietary restrictions you make known to The Company or the tour provider if applicable
  • Emergency contact (non-participant)
  • On-tour contact information (your mobile phone or email address)
  • If any additional information is required, it will be requested from you with your reservation.


On Trip Experience

Allowance & Porterage
Porterage is not included at train stations or airports. Additionally, porterage is not included at hotels.

Damage & Liability
Except as provided by applicable law, The Company (and/or the tour provider if applicable) has no responsibility for loss or damage to any baggage or personal belongings throughout the trip. We recommend you purchase baggage insurance.

Dietary Requests
Special dietary or meal requests cannot be processed and are subject to availability at the hotel or venue. There is no guarantee of availability and The Company or the tour provider if applicable has no liability for availability.
When available, special requests are at the venue’s discretion. Any additional charge for the request is payable by you directly to the venue at the time of service.
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Elevators
Some ships and hotels have elevators, but many small ships do not. If you require an elevator, you can enquire before making a reservation.

Speaking Language 
All Tour / Cruise Directors, Local Hosts®, Local Guides, and ships’ crews speak English, and all trip commentary and instruction are conducted in English only. For safety, maximum enjoyment, and understanding, you must be able to read, understand, and speak English.
Available French – German – Spanish – Portuguese – Japanese (extra supplement)
If you do not speak English and you want to add a different language, can you notify Egypt Direct Tours, and will arrange that, if possible.

Gratuities
• Driver: 3-5$ per day per couple
• Guide: 6-8 $ per day per couple
• Cruise ship: 5$ per person per day 

Holiday Insurance
Adequate and appropriate travel insurance is essential for your protection and every member of your party must have valid insurance cover. We request to buy your insurance.

Holidays, Special Events & Venue Closures
At times, venues are limited or not available due to local holidays, events, or various seasons/ reasons. The Company and/or the tour provider if applicable will indicate known closures in the itinerary or advisements, but not all closures are known in advance. The Company (or the tour provider if applicable) is not liable for venue availability. The Company (on behalf of the tour provider if applicable) will offer alternatives when possible.

Itinerary Timings
Itinerary timings are not guaranteed and are subject to change. No refunds are provided for changes to itinerary timings.

Optional Excursions
Optional excursions are not included in your reservation unless specified. 

Optional excursions purchased via The Company are subject to separate terms and conditions which are available during booking.

For operational reasons, not all optional excursions listed in the itinerary, in print, online, or in Travel Documents may be available during your trip. Your Tour / Cruise Director will advise of availability as applicable.

Photographs & Pictures
Photographs or pictures appearing in the brochure, planners, or on the website are solely intended as examples of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of publication and may not reflect the actual routing should the itinerary change.

Possession of Drugs
Any carriage or possession of illegal drugs will result in immediate termination of your trip.

You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over-the-counter drugs) for all countries and states you are visiting. Laws may require you to carry a prescription from your doctor.

Punctuality on Trip
The Company (and/or the tour provider if applicable) is not responsible for any losses, including missed sightseeing, meals, inclusions, optional excursions, or having to make alternate transportation or lodging arrangements, if you fail to meet the representatives at assigned timings and places/pick-up points while on the trip. The Company (and/or the tour provider if applicable) will not refund nor cover any cost or expenses incurred, or compensate for any missed inclusions or optional excursions claimed, due to your inability to maintain punctuality.

Smoking
Smoking is not allowed on transportation that is exclusively provided via The Company. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or any other smoking or vaping device. You are responsible for abiding by and adhering to the Service Provider's terms & conditions, including as they relate to smoking. This includes but is not limited to, smoking only in designated sections of vessels, hotels, or restaurants.

Smoking and Hotel Rooms
The Company (or the tour provider) assists in contracting non-smoking rooms. Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but The Company and the tour provider if applicable cannot guarantee availability. Smoking in a non-smoking room will be subject to all costs payable directly to the hotel by you.

Wi-Fi on Transportation is Provided via The Company

The Company is not liable for the speed, reliability, or security of Wi-Fi available on transportation provided via hotels, cruises, etc.

Safety & Medical Care

Certain risks and dangers may arise beyond our control, including but not limited to:
  • the hazards of traveling in undeveloped areas;
  • travel by boat, train, automobile, aircraft, or other means of transportation;
  • forces of nature;
  • political unrest;
  • acts of lawlessness or terrorism;
  • Accidents or illnesses in remote regions without means of rapid evacuation or availability of medical facilities.

The Company (or the tour provider if applicable) will have no liability to you regarding the provision of medical care or the adequacy of any care that may be rendered. While The Company (or the tour provider if applicable) will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a trip and/or optional excursions, you agree that you will indemnify and hold harmless The Company (or the tour provider if applicable) regarding the provision of medical care or the adequacy of any care rendered.

The Company is not responsible for such risks and dangers that may arise beyond its control. Payment of your trip indicates you accept these risks and dangers and agree to hold The Company (or the tour provider if applicable) harmless for them.


Medical Personnel
No medical personnel travels with your group or is present on board the vessels. The Company and the tour provider if applicable cannot guarantee the availability of medical facilities or for the quality of the care or services. Any medical attention you require while traveling with The Company and/or the tour provider must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense.

Motorcoach Safety
You are responsible for wearing your seatbelt when provided. The Company, the tour provider, and Service Providers are not liable for any injury, loss, damages, fines, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach was equipped with them.

You are responsible for following the safety instructions provided to you. You are responsible for regulations for safety when accompanying minors. The Company (or the tour provider if applicable) does not provide child safety devices.

Personal Photo, Video Rules & Regulations
We understand you may be interested in documenting and sharing your vacation experience via photo or video content. Please understand that every guest experience is important. Your photo and video activity must be done with care, sensitivity, and consideration of fellow guests. Filming and photography cannot be regarded as intrusive. You will be requested to limit activity if guests complain. If you do not comply, you may be asked to leave your trip subject to the Authority to Remove or Refuse Participants clause above.

Should you choose to share photos and videos online, on a social media platform or alike, such photos and videos must not include fellow guests unless you have received the express, written permission of those guests to post photos and/or videos of their likeness. Additionally, be careful and selective about the content or photos you post and share, and do not disclose sensitive or confidential content. The Company will not be responsible, or liable to you or any third party, for the content or accuracy of any content posted by you or any other guest, or for the security of such content. Sharing content is done at your own risk.
Occasionally, we will use photographs and/or videos taken on tour by professional photographers/videographers, industry professionals, or fellow guests, for promotional use. If you prefer that your image, not be used in any marketing activities, please notify your Tour or Cruise Director at the start of your Trip.

Pregnant Guests
The Company, the tour provider, and the Service Providers do not have specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on board the cruise ships, nor may those facilities be available at ports of call or on land stays. You should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable promptly to address potential medical complications, problems, and emergencies that can occur during pregnancy.

Weapons
Weapons are not permitted. This includes firearms, knives, mace, brass knuckles, and weapons of any other type.

Hotels & Cabins
Hotels are listed in the accommodation section of our website and our brochure.

Air-Conditioning
Air conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The Company (or the tour provider if applicable) has no control over air-conditioning at hotels.

Check-in Times
The Company (on behalf of the tour provider if applicable) does not secure early check-in (unless specifically noted in an itinerary). Check-in times vary worldwide and are solely at the discretion of the hotel. At your discretion, you may inquire about early check-in when you arrive and pay the hotel directly for this service.

Cruise Staterooms
Unless available and selected during the reservation process, staterooms are assigned upon embarkation. The Company (or the tour provider if applicable) reserves the right to change your cabin when necessary. Upgrades must be purchased in advance of departure; there is no guarantee of upgrade availability if not purchased in advance.

Hotel Changes
Hotels are not guaranteed. The hotels and accommodations listed online and in communications are provisional and subject to change and may be substituted with properties of similar standard. Hotels are confirmed approximately 30 days before departure and can be found in your travel documents, but are not guaranteed until check-in. The Company (or the tour provider if applicable) reserves the right to substitute hotels at any time with a hotel of similar standards and substitution is at our discretion. No refunds are provided for hotel changes. Should you wish to cancel your reservation because of a hotel change, full cancellation fees apply.

Hotel Reward Points
Hotel rewards/points cannot be earned or redeemed with hotels contracted by The Company and/or the tour provider if applicable.

Hotel Property Compliance
You have obligations and responsibilities when staying in accommodations provided via The Company or by the tour provider if applicable. By agreeing to these Terms, you are agreeing to the following:
• You agree to not invite into the hotel, whether in common areas or your room, any person whose behavior is likely to be disruptive either to the hotel property or to other guests.
• You agree to not bring in any beverages or food from outside sources unless permitted in advance by the hotel. This includes common areas as well as your room.
• You agree to not disrupt or interfere with the operations of the hotel, including its staff.
• You agree to comply with all safety regulations within the hotel, including staff and emergency personnel.
• You agree to submit upon check-in a valid credit card which will be authorized for payment of incidentals you utilize during your stay, including but not limited to, room service, bar or restaurant services (outside the services provided within the itinerary), movies, mini-bar or porterage services.

Failure to comply with hotel policies and regulations may result in the hotel requesting you leave the premises without compensation or refund. Furthermore, you are liable for all damage caused by you or anyone whom you invite on the property, and you are responsible for all costs arising from such damage and/or failure to comply with the above policies.

Room Configuration
The Company (or the tour provider if applicable) contracts standard, twin-bedded rooms (two separate beds per room). Double-bedded rooms (one bed per room) are not guaranteed but may be indicated as a preference during the reservation. Assignment of rooms is at the hotel’s discretion and not controlled by The Company (or the tour provider if applicable).

Singles
Single supplements ensure your room but not the number of beds in a room. Single rooms are generally smaller in size and may be less conveniently located.

Triple Rooms
Availability of triple rooms at hotels varies by itinerary. Triple rooms/cabins are not available on Avalon Waterways.

Triple rooms accommodate three people but do not guarantee three separate beds. An additional bed, if available, is at the hotel’s discretion and may be a roll-away bed put in for the night or a convertible sofa. If existing beds accommodate three people, and you request something additional, payment of the additional bed is payable by you directly to the hotel at checkout.

 
Transportation
Alcohol
Alcohol consumption is not permitted on any motorcoaches.

Rail & Air Services
If included rail or air services are unavailable, alternate services are provided at the expense of The Company (or the tour provider if applicable).

Seat Rotation
For touring with Egypt Direct Tours follows a mandatory, daily seat rotation on motorcoaches for all participants following recommendations by state, federal, and country government agencies. Seat rotation may not be available in all instances and Tour Directors will provide more information on tour.

Transfers
Transfers are provided by Egypt Direct Tours is complimentary.
 
The Company is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or for any reason beyond our control if you miss your transfer. Missed transfers are non-refundable. Transfers are not provided in North America.


River Cruising

Carrier Terms
For trips that include cruises, you are subject to the Terms & Conditions of the Carrier. Carrier Terms & Conditions are available upon request. For Avalon Waterways, Carrier Terms & Conditions can be found on the AvalonWaterways.com website. 
 
Cruise Itinerary Changes & Cancellations – Exclusion of Liability
The Company the tour provider, the Ship’s Operator or Captain reserves the right to operate part of or all of an itinerary by substitute vessel, motor coach, or hotel accommodation in the event of water level problems on stretches of any waterway, technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, industrial action, civil unrest, war, government order or act, operational requirements, or any circumstances beyond the reasonable control of The Company (or the tour provider if applicable).

The Company (or the tour provider if applicable) reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary.

Double Docking
Docking positions at each port are assigned by local authorities. River cruise companies have no control over where they can dock. This can sometimes result in double-docking - when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark or disembark. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through. The Company (or the tour provider if applicable) will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of The Company (or the tour provider if applicable) for reasons of such assignment.

River, Canal, Lock & Dock Maintenance
River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel. This is frequently undertaken with little or no advance notice to river cruise operators and can cause The Company (or the tour provider if applicable) to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motor coach, or hotel accommodation with little to no advance notice. These events are beyond our control, and The Company (or the tour provider if applicable) will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.

Guest Communications
The Company will send invoices, hotel lists, travel advice, and other information to the email address provided when making the reservation. A full travel packet is available electronically 2-3 weeks before departure.

Member Certificate
Acceptance on your trip is subject to presentation of the Tour/Cruise Participant Certificate, which will be available in your final Documents.

Passports
You must have a passport to travel internationally. Passports must be valid for at least six (6) months beyond the conclusion of your trip. The Company (or the tour provider if applicable) requires your passport details before final documentation for all international travel.

Vaccinations or Medical Certificates
You are responsible for verifying medical requirements for your travel. This includes, but is not limited to, vaccinations, medical certificates, and insurance policies.

Visas
It is your responsibility to obtain and verify the validity of visas, and if visas are necessary for your trip. Securing and paying for all visas, entry documents, and any other requirements for entry into a country is your responsibility. It is your responsibility to carry these documents with you. The Company (and/or the tour provider if applicable) is not liable for denial of entry or exit, or costs incurred for not having correct and complete documentation. 



Service Inquiries After Your Trip

The Company Contact
If you wish to inquire about any services, ensure all correspondence is received by:
Traveler Services, Avalon House, Lower Mortlake Road, Richmond, Surrey, TW9 2JY or emailed to info@egyptdirect.co or by WhatsApp +201226594928

Claims or Complaints
Any complaint or claim involving your trip or the services offered by Egypt Direct Tours.
Written notification to The Company may be submitted to the address above and must be received within 30 days of the trip completion, except where such limitations are prohibited by law.


Responsibility

The Company
Egypt Direct Tours is an independent company (“The Company”) licensed to market and distribute travel products under Kemet Egypt Travel, either made on their own or packaged Trip services, including transportation, sightseeing, and accommodations provided by third-party suppliers.

Company Representation
No person, other than an authorized representative of The Company by a document in writing, is authorized to vary, add, or waive any Term or Condition on its brochure or website, including any term or condition outlined in the preceding provisions.

A provision of these Terms may not be waived or varied except in writing, signed by the party or parties to be bound.

Service Responsibilities
After departure, if the Services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of The Company (or the tour provider if applicable), depending on the circumstances, The Company (or the tour providers if applicable) will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of trip participants and any resulting savings will be refunded by The Company (on behalf of the tour providers if applicable) to trip participants.